Systems Admin
Location: Alpharetta, GA
Contract: 3 months with extensions
Rate: $40-45/hr on c2c
LOCAL ONLY
MUST HAVE Linux and have supported java applications
Work in the Operations Command Center monitoring Systems and Applications
Provide superior customer service by being courteous, knowledgeable, and professional.
Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support
Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions
Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests
Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
Qualifications:
Education: Bachelor's in a relevant field of work or an equivalent combination of education and work related experience.
5 years’ experience with demonstrated proficiency in multiple disciplines
Large scale processing operations over a number of international data centers and networks
Advanced knowledge of the Linux operating system.
Experience with implementation, troubleshooting, and maintenance of Virtualized enterprise server hosts in VMware including experience with F5 load balancers; configuring and administrating LAMP Webservers, Oracle database servers, and Java Virtual Machine (JVM) application server environments.
Capable of analyzing/parsing custom formatted log files
Working experience using BASH/Perl, grep, awk, sed, tcpdump
Experience with VPNs, SSL (HTTPS/FTP)
Basic understanding of switches, routers, firewalls, VPNs and load balancers
Knowledge and experience with IP troubleshooting, TCP/IP, DNS, ping, trace route; troubleshooting T1 problems with vendors, and using a trouble ticketing system such as Remedy
Experience using network monitoring systems such as HP Openview, Solarwinds Orion, and Cacti
Experience troubleshooting Java based applications, performing heap and thread dumps and basic memory use analysis
Technical Skills:
Strong business and customer focus, having worked in a Service Delivery role before is a plus very strong written and oral communications skills and will be used to working in business-critical environments
The ability to work any of the three shifts as required or assigned including a willingness to work overtime, and on weekend with short notice
Ability to coordinate resources from disparate teams
ITIL Foundation Certification or higher
Effective at managing multiple issues with conflicting priorities under tight deadlines
High attention to detail and accuracy with strong analytical, organizational, and problem-solving skills, customer communication skills with the ability to communicate technical issues to non-
technical customers
Demonstrated knowledge in computing technology and computer processing operations