Position Title: Salesforce Business Analyst
Location: Boston, MA
Duration: 6 months
Start Date: ASAP
Rate: open - rate is all inclusive
Skills:
RESPONSIBILITIES: BA, hands on SF build and management
The person will be responsible for documentation and analysis of project charter, business requirements, testing plan, test scripts and rollout plan. The BA should possess hands-on SFDC administration skills. He/She will work with different stakeholders – internal and external during the project lifecycle. A third party consulting firm will do development and this analyst will work closely with the implementation firm during all phases of the project.
• Document business requirements in form of user stories and be able to distinguish between needs and wants. Identify gaps between business needs and standard CRM application functionality; design and document solutions that fill the gaps; and provide detailed business requirements specifications for Salesfore.com developers.
• Create prototypes for application configuration and customization of CRM system/s (building screens, designing custom objects, developing workflows, etc.), including testing and evaluation to ensure quality and consistency
• Prepare and document end to end data conversion requirements for mapping from company systems into CRM. Document the business logic for ETL run between company systems and SFDC.
• Develop, document, and execute test plans to assess the integrity and accuracy of business processes, CRM module functionality setups and modifications, enhancements, customizations, and patches.
• Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities.
• Support, analyze, and resolve critical production application issues as required.
• Evaluate and implement Salesforce AppExchange solutions and add-ons to enhance the CRM system/s.
• Provide guidance for system/process workflow template development and data filtering criteria within CRM system/s.
• Ensure consistency of CRM usage conventions, compliance with best practices, and integrity of data.
• Provide oversight on mass data uploads into CRM system/s.
• Follow new releases, patches, and system updates of CRM system/s.
EXPERIENCE: 2-5 years of Salesforce.com implementation experience. Experience gathering and consolidating requirements from cross-functional groups. Ability to work under pressure and meet constantly changing timelines.